If you also have an account in EPFO, now it has become easier for you to supplement any problem related to PF. The Employees Provident Fund Organization (EPFO) has also made available online facility to complain to its subscribers. If any EPF account holder has any complaint related to EPF withdrawal, transfer of EPF account, KYC etc. then he can lodge a complaint through this Grevens Management System. Apart from this, you can also make a complaint or query on the Twitter handle of EPFO @socialepfo.
How to complain
Go to https://epfigms.gov.in/.
Click on ‘Register Grievance’ to file a complaint.
Now a new webpage will open. In this, select the status in which the complaints are filed. Status means PF member, EPS pensioner, employer or others. Choose ‘Other’ option only if you do not have a UAN / Pension Payment Order (PPO).
For PF account related complaint, ‘PF member’ status has to be selected. After this, enter the UAN and security code and click on ‘Get Details’.
Linked (hidden) personal details from UNN will start appearing on the computer screen.
Now click on ‘Get OTP’. After this one time password will be sent to your registered mobile number and email id in EPFO database.
After entering OTP it will be verified and then you will be asked for personal details.
After entering personal details, click on the PF number in respect of which a complaint has to be lodged.
Now a pop up will appear on the screen. In this, select the radio button to which your complaint is related.
Select the complaint category and give the details of your complaint. If you have any proofs then they can be uploaded.
Once the complaint is registered, click on ‘Add’ and click on submit.
After this the complaint will be registered and the Compliant Registration Number will come on your registered email and mobile number. Take care of it
Check complaint status as
After filing a complaint to the EPFO, you can also track its status. For this you will have to do this less:
- Go to https://epfigms.gov.in/.
- Select the ‘View Status’ option.
- Submit by entering the Complaint Registration Number and Mobile Number / Email ID and Security Code.
- Now the status of the complaint will appear on the computer screen. There will also be a show that which regional office of EPFO is working on your complaint and the name of the officer will also come. If you want to contact the regional EPFO office, the email address and phone number will be displayed on the screen.